RETURN AND REFUND POLICY

Purchasing a used auto component can involve specific return and warranty requirements. At Used Auto Parts California, we explain these requirements so customers know what to do if an item needs to be returned, replaced, or reviewed under warranty. Used Auto Parts California operates from Reach Auto Parts.

Return Requests Within 7 Days

A return request for an eligible component must be submitted within 7 days after delivery.

The part must remain uninstalled and should not have been modified, dismantled, or damaged while in the customer's possession. It should be returned in the same general condition in which it was received.

Once the authorized return has been delivered to us and inspected, an approved refund is generally sent to the original payment method within 5–6 business days.

Original shipping charges are normally not refundable unless we shipped the wrong item or the component is determined to have a defect for which we are responsible.

What to Do Before Returning a Component

To help avoid delays during the return review:

Drain any applicable fluids.
Remove or replace filters when required.
Keep housings and included pieces with the component.
Return the engine accessories and components supplied with the purchase, including applicable sensors, wiring, turbo units, and accessories.
Replace transmission fluid before sending a transmission back.
Keep your invoice or purchase record available.
Make sure the return request is submitted within the permitted period.

An item that has already been installed, modified, disassembled, or damaged may be excluded from the refund process.

Getting Return Authorization

Customers must contact our team before shipping a return. We will review the request and provide the applicable return instructions.

An eligible customer-initiated return may be subject to a restocking charge of up to 30%. This charge does not apply when the wrong component was sent by us or a qualifying defect is confirmed.

Return Address:

216 St Marys Dr, Ballwin, MO 63021, United States

Incorrect Shipments and Replacement Parts

If the part delivered does not match your order or you believe it has a defect, contact us before returning or installing the component.

After reviewing the issue, our team will explain whether the item needs to be returned and what information is required for a replacement. When the issue is confirmed as our error, applicable return shipping arrangements will be handled by us.

Understanding Used Part Condition

Previously used components can naturally have signs of earlier use. Minor marks, changes in finish, or differences in appearance from your original vehicle part are not necessarily evidence of a defect.

Certain components may also require routine servicing, fluid replacement, or replacement of wear items before being installed.

Warranty Terms

Coverage Periods

The applicable limited warranty period depends on the component:

Engines and transmissions: 60 days from delivery
Smaller components and accessories: 30 days from delivery

Coverage applies to qualifying defects arising during normal operation within the applicable warranty period.

Warranty Protection

The warranty is designed to address qualifying defects in the component supplied. It does not extend to problems resulting from improper fitting, misuse, accidents, alterations, neglect, or operation under unsuitable conditions.

Warranty Exclusions

Unless your order states otherwise, the following are not covered:

Fluids and lubricants
Filters
Plastic parts
Electrical sensors and wiring
Turbochargers or external accessories
Labor and installation
Diagnostic services
Towing and transportation
Problems caused by incorrect installation

Submitting a Warranty Claim

A warranty concern should be reported during the applicable warranty period. Please have your purchase information available when contacting us.

We may request supporting photographs, videos, vehicle specifications, installation information, maintenance records, or an inspection of the component before a claim is resolved.

Contact Us

Phone: (888) 977-7463

Email: support@reachautoparts.us

Hours: Monday–Friday, 8:00 AM–7:00 PM CST